Return & Refund Policy
At Lenzify, we carefully inspect and pack every order before dispatch. Returns or refunds will only be accepted in the following situations:
- You received the wrong product due to an error from our side.
- The parcel or product arrived damaged or defective.
To request a return or refund, you must contact us within 7 days of receiving your order and provide clear proof, including:
- An unboxing video showing the sealed parcel being opened
- Clear photos or videos of the incorrect or damaged product
- Your order number and contact details
Requests without sufficient proof will not be accepted.
Due to hygiene and safety reasons, contact lenses and related products cannot be returned or exchanged because of a change of mind, shade preference, colour expectations, incorrect selection, discomfort, or after the packaging has been opened or used.
Once your claim is reviewed and approved, we may offer a replacement or refund depending on the situation. Products returned without prior approval will not be accepted.
Shipping charges are non-refundable unless the mistake was made by Lenzify.
For return or refund requests, contact our support team within 7 days of delivery.