Delivery & Shipping Policy

At Lenzify, we aim to make the ordering and delivery process simple, transparent, and convenient for our customers across Pakistan.

Free Shipping

We currently offer free shipping on every order. Courier charges are already adjusted within the product prices, so customers do not have to pay a separate delivery fee at checkout.

Please note that if courier companies increase their shipping rates in the future, product prices may be adjusted automatically to cover the increased delivery cost.

Order Processing & Delivery

Our team makes every effort to process and dispatch orders as quickly as possible so customers can receive their parcels without unnecessary delays.

Delivery time may vary depending on:

The customer’s city or delivery area
Courier service availability
Public holidays, weather, or operational delays
Incorrect or incomplete contact and address details

While we always try to deliver orders quickly, exact delivery dates cannot be guaranteed because the final delivery process is managed by third-party courier companies.

Customer Delivery Notes

Customers are encouraged to add a clear delivery note while placing an order, especially when:

A specific delivery time is preferred
The address is difficult to locate
The courier should call before delivery
There are office, building, gate, or landmark instructions

We will share the customer’s instructions with the courier wherever possible. Delivery will be attempted according to the provided note, but final timing remains subject to the courier company’s schedule and availability.

Checking Your Parcel

When receiving your parcel, please inspect the outer packaging carefully before accepting it.

Do not accept the parcel if:

The parcel appears damaged
The packaging is torn or heavily crushed
The parcel has already been opened
The seal appears broken or tampered with

In such cases, refuse the parcel and inform Lenzify immediately with clear photos or videos where possible.

Once an opened or visibly damaged parcel has been accepted from the courier, it may become difficult to verify whether the damage occurred before or after delivery.

Correct Contact Information

Customers are responsible for providing:

A complete delivery address
A working Pakistani phone number
The correct city and area
A nearby landmark where necessary

Lenzify will not be responsible for delays, failed delivery attempts, or returned parcels caused by incorrect or incomplete information provided by the customer.

Missed Delivery Attempts

Please remain available on the provided phone number after your order has been dispatched. Courier representatives may contact you for delivery confirmation or location guidance.

If the customer repeatedly does not answer calls, refuses the parcel without a valid reason, or is unavailable during delivery attempts, the parcel may be returned to Lenzify.