Privacy Policy

At Lenzify, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or place an order.

Shopify recommends that store privacy policies clearly explain how customer information is collected, used, disclosed, protected, and how customers may exercise their privacy rights.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect:

Your full name
Phone number
Email address
Delivery and billing address
Order and purchase details
Payment method information
Messages sent through WhatsApp, email, or our contact form
Device, browser, IP address, and website activity
Cookies and analytics information

For Cash on Delivery orders, we collect the information required to confirm and deliver your parcel.

2. How We Use Your Information

We may use your information to:

Process, confirm, and deliver orders
Contact you regarding your order
Provide customer support
Handle approved return or refund claims
Prevent fraud, fake orders, and misuse of our website
Improve our products, website, advertising, and customer experience
Send promotional messages where you have provided consent
Meet legal, accounting, or regulatory requirements

3. Shopify and Service Providers

Our store is hosted on Shopify. Shopify processes certain customer information to provide website, checkout, order-management, security, and ecommerce services.

We may also share necessary information with trusted service providers, including:

Courier and delivery companies
Payment-service providers
Website hosting and ecommerce providers
Analytics and advertising platforms
Customer-support and communication services

These parties receive only the information reasonably required to perform their services.

Shopify provides customer privacy controls and requires merchants to explain relevant data-sharing practices in their privacy policies.

4. Advertising and Analytics

We may use tools such as Meta Pixel, Google Analytics, or similar services to understand website activity, measure advertising performance, and show relevant advertisements.

These services may collect information through cookies, pixels, or similar technologies, including:

Pages viewed
Products viewed
Items added to cart
Purchases completed
Device and browser information
Approximate location based on IP address

You may restrict cookies through your browser or available cookie-consent settings.

5. Cookies

Cookies are small files stored on your device. We may use cookies to:

Keep the website functioning properly
Remember cart contents and preferences
Understand website usage
Measure advertising performance
Improve website speed and functionality

Disabling essential cookies may affect certain website features.

6. Marketing Communications

We may send promotional messages through email, SMS, or WhatsApp only where permitted or where you have provided your details for that purpose.

You may unsubscribe or ask us to stop sending promotional communications at any time. Messages related to an active order may still be sent when necessary.

7. Information Sharing

We do not sell customer personal information.

We may disclose information when:

Required to process or deliver an order
Required by law or a lawful authority
Necessary to protect Lenzify, our customers, or other users
Required to investigate fraud or suspicious activity
The business is transferred, merged, or reorganized

8. Data Security

We take reasonable administrative and technical measures to protect customer information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive financial information through WhatsApp, social media, or unsecured communication channels.

9. Data Retention

We retain customer and order information for as long as reasonably necessary to:

Complete orders
Provide support
Maintain business and accounting records
Resolve disputes
Prevent fraud
Meet legal obligations

Information that is no longer required may be deleted or anonymized.

10. Your Privacy Rights

Depending on applicable law, you may request to:

Access the personal information we hold about you
Correct inaccurate information
Delete certain personal information
Withdraw marketing consent
Object to or restrict certain processing
Ask how your information has been used or shared

We may need to verify your identity before completing a privacy request.

11. Children’s Privacy

Our website is not intended for children who are not legally able to make online purchases. Orders should be placed by an adult or with the permission and supervision of a parent or legal guardian.

12. Third-Party Links

Our website may contain links to external websites or social-media platforms. Lenzify is not responsible for the privacy practices, security, or content of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy when our business practices, services, or legal requirements change. The updated version will be published on this page with a revised “Last Updated” date.